PRIVACY POLICY – KOPANO MTS SERVICES

Last updated: November 2025

Kopano MTS Services (“we”, “our”, or “the company”) is committed to protecting the privacy of all users who visit our website, submit forms, or contact us for services.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with South African POPIA requirements.

By using our website, you agree to the terms outlined in this policy.


1. Information We Collect

We collect the following types of information:

1.1 Information You Provide Directly

When you contact us or complete a form, you may provide:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Service requirements

  • Any additional information submitted in the message fields

1.2 Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Basic analytical behaviour

This information helps us improve our website and services.


2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries

  • Provide quotes or proposals

  • Deliver our services

  • Improve our website and user experience

  • Maintain business and legal records

  • Send follow-up communication related to your enquiry

We do not sell, rent, or trade your personal information.


3. Data Storage and Security

We store personal information securely using industry-standard safeguards.
Measures include:

  • Encrypted communication (HTTPS)

  • Restricted access to data

  • Secure email and server practices

We take reasonable steps to ensure your data is not lost, misused, accessed without permission, altered, or disclosed unlawfully.


4. Sharing Your Information

We may share your information only when necessary:

  • With internal staff or contractors involved in delivering the requested service

  • With service providers such as email providers or website hosting partners

  • If required by law or regulatory authorities

We do not share personal data for marketing or unrelated business activities.


5. Your Rights Under POPIA

As a user, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any inaccurate information

  • Request deletion of your information where legally applicable

  • Withdraw consent to receive communication

  • Lodge a complaint with the Information Regulator

Requests may be submitted to:
📧 info@kopanomts.com


6. Cookies and Tracking

Our website may use cookies or tracking tools to:

  • Recognize returning visitors

  • Monitor traffic analytics

  • Improve website performance

You can disable cookies in your browser settings at any time.


7. Third-Party Services

We may integrate third-party tools such as:

  • Google Analytics

  • Contact form providers

  • Map or location services

These tools may collect basic user behaviour data.
We do not control how third-party systems handle their data and recommend reading their privacy policies.


8. Data Retention

We retain your information only for as long as needed to:

  • Respond to enquiries

  • Deliver services

  • Maintain legal or financial records

  • Comply with regulations


9. Updates to This Policy

We may update this Privacy Policy to reflect changes in:

  • Our business operations

  • Legal requirements

  • Website functionality

The latest version will always be available on this page.


10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

📍 46 Doornlaagte, Rustenburg, 0300
📧 info@kopanomts.com
📞 +27 83 455 9193